Wait Till They Get a Load of Me!I’ve been following the murder trial of South Carolina lawyer, Alex Murdaugh, for a few reasons. The first is that I am riveted by true crime. The second is that there are parallels between this violent crime and the white-collar cases I’ve worked on in crisis management.
How Sorry Are You? (Not Enough)I feel like there has been an avalanche of books and articles about how wonderful apologies are, and I’ve taken to hate-reading them because of their sanctimony and self-celebration. My issue is not a personal resistance to apologizing when you’ve done something wrong; it’s the…
Economy-size Redemption is EnoughMy friend directed me to a story in the New York Times about Elizabeth Koch, daughter of billionaire Charles Koch. After suffering considerable personal distress as a result of her extraordinary life circumstances, Koch founded an organization devoted to helping others through…
Self-Immunity is the Seed of ScandalWhen people find out I’m in the crisis management business, they tend to ask one question: Do the people and institutions that get in trouble admit they did something wrong? The answer, for the most part, is no, sometimes based on the fact that they actually didn’t commit any…
Glass Jaw
Glass Jaw
glassjaw.substack.com
Glass Jaw
A newsletter about defending fragile reputations in an era of instant scandal.
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