Glass Jaw

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Weakness is Strength in Propaganda Wars
I saw an Instagram post of a young woman tearing down posters of Israeli children whom Hamas had kidnapped. She was identified as an attorney who…
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Eric Dezenhall
4
Pity is Power in PR Wars
When I began writing novels in the 1990s, I studied the different types of stories that have been told throughout history. One of the most famous models…
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Eric Dezenhall
3
Everybody’s Talking
The authorities finally arrested a suspect in the 1996 murder of rapper Tupac Shakur. Key evidence includes the suspect’s having admitted to his…
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Eric Dezenhall
2
When Bad Things Happen to Good Intentions
Being kind and good is becoming a real problem. It’s not genuine kindness and goodness that’s causing all the trouble. It’s the smarmy desperation of…
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Eric Dezenhall
1
Before You Pick a Fight, Beware the Ghost in the Machine
Almost every person or institution under fire believes they have a good story to tell. Those are the exact words they use, too. “Good story to tell…
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Eric Dezenhall
1
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Pity is Power in PR Wars
 • Eric Dezenhall
3
Bankman-Fried and the Rise of Shtickbait
 • Eric Dezenhall
When Bad Things Happen to Good Intentions
 • Eric Dezenhall
1
Everybody’s Talking
 • Eric Dezenhall
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The Investment Startups Can't Afford to Miss
Startups are undeniably the driving force behind the American economy’s growth and dynamism. They've fueled job creation, fostered innovation, attracted…
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Mike Bova
How Are You Engaging with Your Enthusiasts?
Last weekend, I took my niece and nephew to Cedar Point, the greatest amusement park in the United States and perhaps the world. As someone born and…
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Josh Culling
Damage Control Doesn’t Have to Be Made for Cinema
In the mid-1980s, I worked on one of my first major corporate crises. It involved allegations that the Audi 5000 sedan took off like a rocket of its own…
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Eric Dezenhall
Crisis Management Barbie – Come on Barbie… Back in the Box
Spoiler alert: The following contains spoilers about Barbie, the movie. If you haven’t seen the movie and want to be surprised, leave this unread in…
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Anne Marie Malecha
Credible Brand Activism Starts Internally
In an age where a single tweet can ignite global controversy, a company's reputation and values have become intrinsically linked to its market value…
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Josh Culling
 and 
Mike Bova
The Tylenol Tale Gets an Ending
James Lewis, the only known suspect in the 1982 Tylenol murders, was found dead a few days ago in Massachusetts, aged 76. His death appears to be from…
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Eric Dezenhall
The Impact of AI: Iron Sharpens Iron
Before diving into this piece, I recommend checking out the first article in our Digital AI series, "Ghosts of Crisis Management Past and Future." In…
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Josh Culling
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