Oct 4·edited Oct 4

Loved this piece. Reminds me of one of the key messages I share when counseling business leaders on their communications approach. The acronym is W.A.I.T.

Why Am I Talking.

I might even have stolen this from Eric, I can't recall.

My point is about listening more than talking. But the principle rings true in crisis situations. Resisting the urge to talk is a strategic skill in multiple situations.

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Nailed it. I loved being part of a discreet crisis/issues management team. But the concept evolved away from my professional preferences.

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