Glass Jaw
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Glass Jaw
A newsletter about defending fragile reputations in an era of instant scandal.
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George Santos and I Go to WimbledonGeorge Santos is taking up more space in my head than he should. Elizabeth Holmes had the same effect on me a few years ago. I have a fascination with fabulists, and I’m not sure why. Some of it may be due to being in the crisis management business where lying is the boundary…
Villains, Victims and Vindicators in Media MoviesI like movies about journalism because I live these dramas and enjoy comparing what I see on the screen with what I’ve experienced. I just watched She Said about the Harvey Weinstein scandal because I read the book and have worked on #MeToo issues. The movie was based on the book…
Self-Immunity is the Seed of ScandalWhen people find out I’m in the crisis management business, they tend to ask one question: Do the people and institutions that get in trouble admit they did something wrong? The answer, for the most part, is no, sometimes based on the fact that they actually didn’t commit any…
Balenciaga and the Bondage of CultureThere is a myth that companies are pure capitalist enterprises guided only by profit. It’s trickier than this. My experience has been that while profit is the engine that powers large corporations, culture is what steers the vessel. This brings us to the bellwether case on this…
